Are you a people person with a passion for delivering great service?
Fancy a rewarding career ensuring the safety and high class service to our customers as they travel through the Airport?
Then join the Security Team with the biggest Airport Operator in the UK and enjoy a wealth of benefits and development opportunities.
In this exciting role you will get involved in;
Hosting the entrance to security search areas, preparing customers and their items for presentation at the boarding card readers and x-rays.
Dealing with queue management to ensure security lanes are fully utilised.
Ensuring that flow remains compliant with security regulation.
Providing professional, timely and accurate information to our customers.
Ensuring that all specified service standards are maintained and that customers receive excellent customer service as they move through the Terminals security process in a safe and efficient manner.
We are currently offering permanent annualised hours contracts. Our annualised hours ‘super-flex’ contracts are based on a guaranteed minimum of 1040 hours a year, which equates to 20 hours a week, paid monthly in arrears. Due to current passenger volumes, colleagues on super-flex contracts are typically working 30 hours a week, with quieter periods expected in January and February. Colleagues on these contracts may be required to work additional hours, especially during peak periods – Easter, Summer and Christmas. Flexibility is therefore essential, as both hours and shift patterns can change at a week’s notice.
In recognition of this flexibility, super-flex contracts attract a shift premium of 27.5% paid on the 1040 hours worked each year. Our rate of pay is:
£9.61 hourly rate rising to £10.64 (after probation) plus appropriate shift allowance (27.5%). Please note - this will be paid and shown on payslips as an annual salary.
Shifts – shifts will vary between 4-12 hours in length dependant on business requirements and cover a 24/7 operation. Shifts will include working as early as 0100 starts, late finishes, night shifts, weekend and bank holiday working.
In addition, you will receive the following great benefits:
Opportunity for enhanced/additional hour’s subject to business requirements (paid accordingly)
Paid meal breaks
Double time for bank holidays worked
Development - we are committed to providing development opportunities to our colleagues. This could be in the form of a simple move in roster/hours i.e part time/full time or to develop into other roles within Security/Customer Services or other business areas/departments within MAG.
Interested? You will have:
Previous experience in a face to face customer service role is essential with a passion for providing first class service
Excellent dress code and personal presentation
Ability to assess a situation and deal appropriately to improve or diffuse accordingly
Excellent time keeping and work ethic
Ability to work unsupervised
A second language would be advantageous in order to communicate with a diverse range of customers
Successful candidates will be subject to pre-employment checks including a criminal record check, due to the nature of our security checks we are unable to consider any applications from candidates who have not lived in the UK for the last 3 years
As a MAG employee you will also benefit from following:
- Annual bonus scheme
- MAG Rewards scheme
- Childcare voucher scheme
- Pension scheme
- Free Airport parking for both work and leisure
- Discounted railcard
- Employee Assistance Programme
- Tax Free Shopping
Apply online at the earliest opportunity for our reserve pool with start dates ranging from April / May - advert will close once sufficient applications have been received.
We also have the opportunity to join our Terminal Security team - for more information on the role and how to apply please follow the link below.
For current MAG employees applying for this role, applications will only be accepted through Colleague Self Service (CSS) - please follow this link: www.manchesterairport.co.uk/sf
MAG are a values led organisation and we are committed to providing equal opportunities in all areas of work and business. We want people to achieve their best, which will in turn positively impact on our customers and the communities in which we live and work. At MAG we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
As an inclusive employer, MAG wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to inform us of any reasonable adjustments you might need to enable this to happen.