Are you a people person with a passion for delivering great service?
Fancy a rewarding career ensuring the safety and high class service to our customers as they travel through the Airport?
Then join the Security Team with the biggest Airport Operator in the UK and enjoy a wealth of benefits and development opportunities.
In this exciting role you will get involved in;
Hosting the entrance to security search areas, preparing customers and their items for presentation at the boarding card readers and x-rays.
Dealing with queue management to ensure security lanes are fully utilised.
Ensuring that flow remains compliant with security regulation.
Providing professional, timely and accurate information to our customers.
Ensuring that all specified service standards are maintained and that customers receive excellent customer service as they move through the Terminals security process in a safe and efficient manner.
We offer a variety of permanent contracts from - 40, 32, 20 and 16 hour contracts.
Early only shifts 0400-1300; 0400-1400
Late only shifts 1230-2230; 1430-0030
Mixed shifts 0400-1300; 0930-1930
Late only shifts 1300-2100
Mixed shifts 0400-1200; 1200-2000
Early only shifts 0300-0800; 0400-0900
Late only shifts 1330-1830; 1400-1900
Night only shifts 2300-0700
Weekend only shifts 0430-1230; 1200-2000
Flex contracts are also on offer – guaranteed 1040 hours per year with the requirement to work varied shifts (more details of this contract will be provided at the assessment stage).
The rate of pay is £9.61 per hour rising to £10.64 after completion of probation. Most of the contracts attract an additional shift allowance of 17.5%.
In addition, you will receive the following great benefits:
Opportunity for enhanced/additional hour’s subject to business requirements (paid accordingly)
Paid meal breaks
Double time for bank holidays worked
Development - we are committed to providing development opportunities to our colleagues. This could be in the form of a simple move in roster/hours i.e part time/full time or to develop into other roles within Security/Customer Services or other business areas/departments within MAG.
Interested? You will have:
Previous experience in a face to face customer service role is essential with a passion for providing first class service
Excellent dress code and personal presentation
Ability to assess a situation and deal appropriately to improve or diffuse accordingly
Excellent time keeping and work ethic
Ability to work unsupervised
A second language would be advantageous in order to communicate with a diverse range of customers
Successful candidates will be subject to pre-employment checks including a criminal record check, due to the nature of our security checks we are unable to consider any applications from candidates who have not lived in the UK for the last 3 years
As a MAG employee you will also benefit from following:
- Annual bonus scheme
- MAG Rewards scheme
- Childcare voucher scheme
- Pension scheme
- Free Airport parking for both work and leisure
- Discounted railcard
- Employee Assistance Programme
- Tax Free Shopping
Apply online at the earliest opportunity - advert will close once sufficient applications have been received.
We also have the opportunity to join our Terminal Security team - for more information on the role and how to apply please follow the link below.
MAG are a values led organisation and we are committed to providing equal opportunities in all areas of work and business. We want people to achieve their best, which will in turn positively impact on our customers and the communities in which we live and work. At MAG we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
As an inclusive employer, MAG wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to inform us of any reasonable adjustments you might need to enable this to happen.