WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.
Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.
Post Title: Information and Technology Officer (TPDS)
Organization: United Nations World Food Programme (WFP)
Duty Station: Bhubaneshwar, Odisha
Duration: One Year (for a maximum of 2 years)
Type of Contract: SC Band4 level 8
Vacancy closing date: 18 July 2018
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
The World Food Programme (WFP), operating in India since 1963, and supports the government of India to achieve food security in the nation. WFP therefore aims to support the government’s food safety-nets by suggesting ways to improve their effectiveness and efficiency in order to address high levels of malnutrition and food insecurity in the country. Over the past several years, WFP has been actively working on strengthening TPDS operations. In 2008, based on a diagnostic study, WFP in partnership with the Government of Odisha in Rayagada district of the state implemented a pilot project pioneering end to end computerization and bio-identification of beneficiaries. Based on learnings of the project and best practices in the TPDS throughout the country a comprehensive ‘Best Practice Model’ for end-to-end computerisation of the TPDS was developed in collaboration with the Ministry of Food, for sharing with state governments for potential implementation. The model recommends several approaches including process for beneficiary digitization supply chain automation, Fair Price Shop automation and Grievance redressal with a strong MIS. It advocates a reforms agenda including financial viability of FPS and other aspects of National Food Security Act’2013.
WFP is partnering with the Government of Odisha to provide technical assistance on translating the best practices into actionable implementation strategies, provide the analytical support and facilitate cross learning and sharing of information.
A major challenge of any large scale social sector reform in India is the lack of real-time or updated data for monitoring, transparency, accountability and to ensure informed public policy decision making. The same is true in the case of TPDS which, post the ratification of the National Food Security Act 2013, is the main vehicle for ensuring food security for nearly 800 million beneficiaries across India and approx. 30 million beneficiaries in Odisha.
With the advancements being made to computerise the entire value chain of TPDS, such a challenge can be mitigated by deploying a transparency portal/management information system (MIS) with a robust data analytics engine at the backend.
The Information and Technology Officer (TPDS) would be responsible for providing ICT related inputs in the fields of design/implementation, development and deployment of MIS, creation of technical requirements and supporting state-wide rollouts in the Food Supplies & Consumer Welfare Department (FS&CWD) in Odisha.
KEY ACCOUNTABILITIES (not all-inclusive)
Under the overall supervision of the Deputy Country Director, under the direct supervision by Head of the System Reforms Unit, the State project coordinator for day to day activities, and in close coordination with Commissioner/Secretary (FS&CW Department), Government of Odisha, the Information and Technology Officer (TPDS) will be responsible to perform the following duties:
1. In close collaboration with the Secretary-cum-Commissioner, FS&CW Department, he/she will provide inputs to the Vendors on core technical and implementation related aspects regarding data analytics based MIS portal after consultation and approval from the WFP Head of System Reforms Unit :
Support in identifying, customizing, development and delployment of MIS for state specific requirements.
Evaluate all technical (Hardware/Software) standards/technologies proposed by vendors
Review the SRS, Traceability, matrix, design documents, implementation plans etc.,submitted by the PIU/PMC or external vendors
Assist in creation and review of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC)
Overall testing of the solutions submitted by vendor
Create functional and technical requirements. Perform code review, perform sample analysis and develop lightweight databases/web application on need basis.
Review/Monitor Master Service Agreement (MSA), Work Orders, SLA etc. for the vendors and project.
Provide ongoing technical support and quality checks for the deliverables submitted by the vendors/implementation teams
Provide regular feedback on processes and policies, so that the system will improve food security in the state.
Prepare/Impart training's to relevant stake holders.
2. In full co-ordination with State Co-coordinator Odisha, ensure that all activities related to WFP's engagement with respect to TPDS or any other safety net in the state are operating smoothly as per the performance targets:
Monitor performance of projects through reports, regular discussions with concerned authories and site visits to projects and flag technical issues/concerns.
Prepare materials for and coordinate meetings with various stakeholders in the State on a regualr basis to get their feedback.
Co-ordination between vendor and State agencies (NIC/SDC etc.) for deployment/operationalizing of MIS/Transparency/Data Analytics portal.
Ensuring availability of data, server space and necessary approvals.
Provide background to resolve any potential issues emerging during the project implementation including vendor related issues.
Flag any technical, policy or procedural issues and concerns.
Conduct in-depth analysis of the identified challenges and problem areas.
Monitor and report day to day progress of the project.
3. Support in preparation of model documents, financial feasibility analysis, evaluations or any other tasks.
4. Any other work/tasks as required.
4Ps CORE ORGANISATIONAL CAPABILITIES
- Understand and communicate the Strategic Objectives: Understands WFP’s Strategic Objectives and the link to own work objectives.
- Be a force for positive change: Flexibly adapts individual contributions to accommodate changes in direction from supervisors and internal/external changes (such as evolving needs of beneficiaries, new requirements of partners).
- Make the mission inspiring to our team: Recognizes and shares with team members the ways in which individual contributions relate to WFP’s mission.
- Make our mission visible in everyday actions: Sets own goals in alignment with WFP’s overall operations, and is able to communicate this link to others.
- Look for ways to strengthen people's skills: Assesses own strengths and weaknesses to increase self-awareness, and includes these in conversations on own developmental needs.
- Create an inclusive culture: Participates in open dialogue, and values the diverse opinion of others, regardless of background, culture, experience, or country assignment.
- Be a coach & provide constructive feedback: Proactively seeks feedback and coaching to build confidence, and develop and improve individual skills.
- Create an “I will”/”We will” spirit: Participates in accomplishing team activities and goals in the face of challenging circumstances.
- Encourage innovation & creative solutions: Shows willingness to explore and experiment with new ideas and approaches in own work.
- Focus on getting results: Consistently delivers results within individual scope of work on time, on budget and without errors.
- Make commitments and make good on commitments: Commits to upholding individual accountabilities and responsibilities in the face of ever-changing country or functional priorities.
- Be Decisive: Makes rational decisions about individual activities when faced with uncertain circumstances, including in times of ambiguity regarding information or manager direction.
- Connect and share across WFP units: Seeks to understand and adapt to internal or cross-unit teams’ priorities and preferred working styles.
- Build strong external partnerships: Demonstrates ability to understand and appropriately respond to and/or escalate needs of external partners.
- Be politically agile & adaptable: Portrays an informed and professional demeanor toward internal and external partners and stakeholders.
- Be clear about the value WFP brings to partnerships: Provides operational support on analyses and assessments that quantifies and demonstrates WFP’s unique value as a partner.
||Description of the behaviour expected for the proficiency level
|Governance, Strategy and Architecture
||Shares knowledge of IT governance process and system architecture development with team and analyses current designs for improvements and enhancements while ensuring compliance with legislation and specifies any required changes.
|Change Implementation, Project Management, Planning and Optimization
||Utilises working knowledge of project and change management approaches to collect and analyse relevant data from multiple stakeholders to develop evidence-based business case for change.
||Exhibits deep technical knowledge in area of expertise and actively transfers knowledge to strengthen the skill base across the function; considers the most appropriate use of technical resources to ensure skill development and optimization of resource allocation.
||Monitors and supervises maintenance and installation work against the established standards and protocols for service excellence and takes proper actions to correct inconsistencies and improve overall quality and customer satisfaction. Ensures that operational problems are identified and resolved.
||Applies thorough understanding of the business, customers, new IT technologies and techniques to implement improved solutions and define service levels, standards and the monitoring process for client service staff.
|Procurement and Contract Management
||Able to conduct a cost-benefit analysis of alternative technologies and vendor service level agreements to consolidate options and assess suitability.
Education: Advanced University degree in any of the following disciplines: Information Technology, Computer Science, Computer Engineering, Electronics Engineering, Electrical Engineering, Computer Applications, or other relevant field or First University Degree with related work experience and/or trainings/courses related to Information and Communication technologies, Business Administration, Project Management, Engineering.
Languages: Fluent oral and written communication skills in English. Working knowledge of Odiya is preferred
At least five to seven years of progressively responsible professional experience working in the related areas of e-governance, systems design, software coding and development, implementation of computer / IT systems, project planning, coordinating and implementing large scale technology/e-governance solutions with government or a development agency. Experience in working independently with minimum supervision, often in fluid and ambiguous situations will be required. The candidates should have experience in the below ICT fields:
· Experience in solution design, coding/testing, web/mobile application, handling multiple stakeholders and large scale project implementation
· Experience in data analytics, visualization tools and system setups
· Experience in Database (Oracle/SQL etc.) design/implementation and one programming language (Java/.net/C/C++)
Competencies/Skills and Knowledge
Competencies & Skills:
The post holder should have strong technical, analytical and problems solving skills; ability to think through complex issues to conceptualize, design and execute actions plans. Demonstrate passion and motivation with the ability to manage complexities, multiple tasks with commitment to deliver against multiple, tight deadlines at work. Excellent team player with an ability to work collaboratively, share information and build strong working relationships with colleagues and stakeholders from diverse backgrounds while focusing on impact and results. Excellent oral and written communication skills, presentation and documentation skills with a focus on effective procedural documentation. Maturity and presence required to effectively participate and contribute in meetings with senior government officials.
Knowledge of the Indian Government bureaucracy and TPDS operations is required. Sound Knowledge of project planning and management, preferably in the IT transformation or e-governance space is desirable.
TERMS AND CONDITIONS
The position is open to Indian nationals only.
This is a Service Contract position and is subject to payment of income tax, which is the responsibility of the subscriber.
Only short-listed candidates will be contacted for the selection process
DEADLINE FOR APPLICATIONS
18 July 2018
Female applicants and qualified applicants of Indian nationality are encouraged to apply
WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.