Uses technical / job knowledge and experience, incorporating functional skills and broad based business knowledge, to meet and exceed job requirements / customer expectations. Up-to-date and disciplined, able to generate and present high quality, relevant and usable job-related information. Efficiently manages workload and projects within set timelines and to agreed budget, achieving set objectives. Assimilates and applies new job-related information in a timely manner.
Personal Effectiveness and Professionalism
Maintains a professional attitude and approach to work. Takes an ethical approach to internal and business relationships. Is aware of compliance and regulations as a framework for business activities.
Produces consistent results both professionally and personally. Use of initiative and a proactive approach with drive to make a contribution. Focuses on achieving positive results contributing to team goals and the overall success of the business.
Customer Focus (internal and external customers)
Drive and motivation to meet or exceed customer expectations, Nurtures relationships by recognising and delivering on internal and external customer’s needs and opinions. Makes customers and their needs a primary focus of their actions.
Relationship Building/ Teamwork (incorporating Communication, Influencing and Trust)
Builds effective relationships through positive communication that motivates and influences others.
A valued team member actively involved in achieving team objectives. Works cooperatively and flexibly with other members of the team. Effectively communicates relevant ideas or details of events in a way that enhances relations in the work environment. Successfully influences others to accept and support an idea/proposal/plan.
Managing Complexity incorporating decision making, planning and organisation, and resilience
Is able to work effectively in a highly complex, diverse, changing environment. Changes own behaviour in order to deal with changing circumstances. Maintains a high level of performance under conditions of increased pressure, competition and adversity. Achieves results by setting goals using quality planning, analysis and decision making skills. Adapts and copes successfully with changing circumstances. Structures activities within an established time frame, following up on details in order to achieve maximum effectiveness.