|Deadline for Applications:
Field Office, Division of External Operations, Registry
||Abidjan, Côte d'Ivoire
|Type of Appointment:
|Minimum Net Annual Salary:
||General Temporary Assistance (GTA) until 31/12/2019
Appointment to this position will be made in 2019 and is subject to the approval of the 2019 budget by the Assembly of States Parties (ASP).
A roster of suitable candidates may be established for this post as a result of this selection process for fixed-term appointments against both established posts and positions funded by general temporary assistance (GTA).
Recruitment for this post in the General Service category is done on a local basis. As a result, staff are generally recruited from the area in which the particular office is located but could be of any nationality. Candidates applying to a post in the General Services category shall meet the relevant employment and immigration requirements in the country of the duty station, including fulfilling residence and work permit conditions.
Applicants will be responsible for any expenses incurred in relation to: visa, travel to and from, and relocation to and from the duty station, in the event of an employment offer.
A staff member in the General Service category who has been locally recruited shall not be eligible for the entitlements and/or benefits exclusively applicable to internationally recruited staff.
The Field Offices are the Registry’s permanent representation in situation country and serve as the staging ground for operations of the Court as a whole. They are a source of information for Headquarters in terms of national media, social-political and security developments, many of which influence the way the Court conducts operations and communicates with its external partners. Field Offices must develop and maintain relationships with key partners on the ground, including State bodies and agencies, international governmental organization, NGOs and civil society groups.
The Chief of Field Office, who represents the Registrar in the situation country, is responsible for both the staff and operations on the ground, including the provision of services to the other Organs, the parties and participants in the field. Field Offices are staffed by multidisciplinary teams (mainly integrated staff), reporting to a single manager - the Chief of Field Office - while maintaining an active link to Sections in Headquarters performing the corresponding substantive functions.
While the specific needs of each Field Office would vary depending on the situation country, the stage of the proceedings, the level of cooperation of the local authorities, the profile that the Court wishes to establish in the country, etc., in principle, the following functions should be represented in the multifunctional Field Office team: Outreach, Security, Victim participation and reparation support, Witness support, Judicial cooperation support (facilitating role), administration/operational support (including local ICT support), Administrative Assistants, Drivers, Security Guards and Cleaners. Some of the local administrative functions may be outsourced when appropriate.
Duties and Responsibilities
In coordination with the Information Management Services Section (IMSS) in The Hague, the Field IT Technician is responsible for operations and support of Information Communication Technology (ICT) equipment and systems in the field and being used by field operatives, including, but not limited to: local area networks, PCs, mobile phones, mobile satellite communications, 2-way radio, video conferencing systems, Voice system (traditional PBX or VoIP) and internet links. The Field IT Assistant will liaise on a daily basis with IMSS providers and other organizations in the field for the delivery of services to ICC staff.
Under the supervision of the Chief of Field Office and close liaison with IMSS focal point for 2nd or 3rd level support and, where applicable, other Field Office functions, the incumbent performs the following duties:
- Installation and support of ICT equipment and infrastructure in the field offices, including but not limited to: Desktop PCs, laptops, printers, VL equipment, scanners and communications systems/ devices (mobile phones, desktop phones, and 2-way radios), network status and connectivity, Citrix, etc.;
- Verify “health” status of equipment, perform preventative maintenance, account/ group administration virus definition and troubleshooting, etc.;
- End-User ICT equipment provisioning and inventory control;
- Assist on the receiving and inspection of ICT equipment sent to the field;
- Assist the ICC staff at the Field Office on the proper use of the ICT equipment, train them in the event of need and other functions as required;
- Travel to other field offices might be required occasionally (ICT support at other FOs outside CIV).
Diploma of secondary education.
A minimum of eight years of relevant professional experience in Information Technology/Communication installation and support, telephony systems, wide and local area networks including experience with common-carrier data networks, VHF and HF communication equipment, is required. Microsoft and/or Cisco Network Certification or other network certification from any other recognized body highly desirable. An advanced or a first-level university degree may be considered as a substitute for two years' working experience only to determine eligibility.
Knowledge, skills, and abilities:
- Ability to communicate effectively and to deal with equipment vendors and carriers; Ability to run diagnostic programs to locate malfunctions and, in consultation with IMSS in the Hague, restore functionality;
- Knowledge of communication protocols, internet networks, port connections, wiring and cabling, and network fault and capacity management;
- Good communication and inter-personal skills;
- Ability to work in a multi-cultural and multi-ethnic environment with respect for sensitivity; Ability to work effectively and constructively in a team; determination to provide timely, proactive operational support in order to enable others to complete their mission
- Excellent planning and organization skills;
- Good analytical and problem solving skills;
- Willingness to learn new development and keep abreast of latest technology;
- Displays and embraces a “kaisen” philosophy of continuous improvement.
Knowledge of languages:
Proficiency in oral and written French is required. Working knowledge of English is desirable. Knowledge of another official language of the Court (Arabic, Chinese, Russian and Spanish) would be considered an asset. Knowledge of a local language would be an asset.
ICC Core Competencies
Dedication to the mission and values
- Acts consistently in accordance with the mission and values of the Organisation;
- Maintains confidentiality, acts with integrity and shows respect for diversity;
- Shows commitment to the organisation;
- Presents a positive image of the organisation during external discussions.
- Applies professional and technical expertise;
- Keeps abreast of organisational issues;
- Produces workable solutions to a range of problems.
- Listens, consults and communicates proactively;
- Handles disagreements with tact and diplomacy;
- Recognises and rewards the contribution of others.
Learning and developing
- Identifies development strategies needed to achieve work and career goals and makes use of developmental or training opportunities;
- Learns from successes and failures;
- Seeks feedback and gives feedback to others to increase organisational effectiveness;
- Seeks opportunities for improvement of work;
- Has an open mind and contributes to innovation.
Handling uncertain situations
- Adapts to changing circumstances;
- Deals with ambiguity, making positive use of the opportunities it presents;
- Plans activities and projects well in advance and takes account of possible changing circumstances;
- Manages time effectively.
- Expresses opinions, information and key points of an argument clearly;
- Handles contacts with diplomacy and tact;
- Communicates in a transparent and open way with internal and external contacts while complying with
- Accepts and tackles demanding goals with enthusiasm;
- Keeps to agreements with others;
- Focuses on client needs;
- Takes responsibility for actions, projects and people;
- Monitors and maintains quality and productivity.
- The selected candidate will be subject to a Personnel Security Clearance (PSC) process in accordance with ICC policy. The PSC process will include but will not be limited to, verification of the information provided in the personal history form and a criminal record check. All candidates should be in a position to submit an electronic copy of their passport and all diplomas listed on their profile when requested;
- Applicants may check the status of vacancies on ICC E-Recruitment web-site;
- Post to be filled preferably by a national of a State Party to the ICC Statute, or of a State which has signed and is engaged in the ratification process or which is engaged in the accession process, but nationals from non-state parties may also be considered;
- In accordance with the Rome Statute, the ICC aims to achieve fair representation of women and men for all positions;
- Applications from female candidates are particularly encouraged;
- Personnel recruited at the General Service level are not entitled to all of the benefits granted to internationally-recruited staff;
- The Court reserves the right not to make any appointment to the vacancy, to make an appointment at a lower grade, or to make an appointment with a modified job description.
- The ICC is willing to apply the “Inter-Organisation Mobility Accord” on a reciprocal basis.