18532 | Registry
|Deadline for Applications:
||Information Management Services Section, Registry
||The Hague - NL
|Type of Appointment:
|Minimum Net Annual Salary:
||For initial appointments, the Court offers a two-year appointment with the possibility of extension (six month probationary period).
A roster of suitable candidates may be established for this post as a result of this selection process for fixed-term appointments against both established posts and positions funded by general temporary assistance (GTA).
Under the direct supervision of the Director of Judicial Services, the Information Management Services Section ensures that the Registry puts in place adequate Information Management services, for the benefit of all organs and activities of the Court. The Information Management Services Section will also provide services to other Registry clients, including external parties relying on the policies and technology of the Court.
Information services consist of:
- Information management activities which include: developing policies and best practices for the management of (digital) documents, records and archives; library services and knowledge management, whether technology based or not.
- Information systems support including systems development, administration and integration.
- Technology services operations support, including end-user services, communications and networking technology, audio-visual technology.
- Information security activities, including developing policies and best practices, implementing information security standards and managing risk related to information, whether technology based or not.
The Information Management Services Section provides:
- Advice on best practices addressing the needs of its clients and the Court’s and Registry’s strategic objectives.
- Integrated solutions (i.e. systems, policies and processes) relying on industry best-practices on all aspects of information services related to capturing, storing, preserving, delivering, securing and managing information and communication.
- Leadership and dialogue with clients in relation to the innovation, awareness and adoption of new information practices, tools and technology-enabled processes and practices that will improve productivity, effectiveness, information sharing and availability.
- Strategic input and support for the implementation of a continuous change management process harnessing the use of information and technologies.
Duties and Responsibilities
Within this framework, and under the direct supervision of the Chief IMSS, the incumbent will perform the following duties:
- Plans and coordinates the work of the Service Desk staff, the Hardware Technician and the Application Support and Training Assistant, and coordinates work with other teams in the IMSS;
- Creates and adapts monthly schedules in accordance with workload and priorities;
- Provides guidance, technical leadership and backup to Service Desk staff as well as acts as first point of escalation for all Service Desk requests;
- Coordinates application support and training activities focusing on ‘tickets’ of an application usage nature, involving individual guidance/training as well as developing and providing group training based on recurrent end-user issues with various applications;
- Produces weekly and monthly statistics for all Service Desk staff;
- Puts in place incident and problem management processes and effective escalation methods;
- Implements a knowledge base of frequent issues and solutions;
- Coordinates the procurement plan for ICT end-user hardware;
- Coordinates trainings and awareness sessions for Service Desk staff;
- Updates and revises Service Desk procedures, processes and best practices to provide timely and effective support, ensure proper usage of the Service Desk tool and increase client satisfaction.
An advanced university degree in computer science, information systems, information services, business administration or any other related field. A first-level university degree in combination with two additional years of qualifying experience is accepted in lieu of the advanced university degree.
Certification in Microsoft (MOS, MTA, MCSA, MCSE), COBIT, ITIL service delivery or another recognised professional certification in End-user service delivery or management combined with eight (8) years of relevant experience may be considered in lieu of a university degree.
A minimum of two years of relevant professional experience (four years with a first-level university degree) in
- End User skills, Incident and problem management, requirement gathering is required;
- The application of formal IT management framework such as ITIL or COBIT is required;
- Project management, enterprise architecture, information security, information systems audit and business analysis is desirable.
Demonstrated experience in facing IT end users is required;
Knowledge, Skills and Abilities:
Knowledge in networking;
Knowledge in applications;
Knowledge in development;
Knowledge in information management.
Knowledge of Languages:
Proficiency in one of the working languages of the Court (French or English) is required. Working knowledge of the other is an asset. Knowledge of another official language of the Court (Arabic, Chinese, Russian and Spanish) would be considered an asset.
ICC Core Competencies
Dedication to the mission and values
- Acts consistently in accordance with the mission and values of the Organisation;
- Maintains confidentiality, acts with integrity and shows respect for diversity;
- Shows commitment to the organisation;
- Presents a positive image of the organisation during external discussions.
- Applies professional and technical expertise;
- Keeps abreast of organisational issues;
- Produces workable solutions to a range of problems.
- Listens, consults and communicates proactively;
- Handles disagreements with tact and diplomacy;
- Recognises and rewards the contribution of others.
Learning and developing
- Identifies development strategies needed to achieve work and career goals and makes use of developmental or training opportunities;
- Learns from successes and failures;
- Seeks feedback and gives feedback to others to increase organisational effectiveness;
- Seeks opportunities for improvement of work;
- Has an open mind and contributes to innovation.
Handling uncertain situations
- Adapts to changing circumstances;
- Deals with ambiguity, making positive use of the opportunities it presents;
- Plans activities and projects well in advance and takes account of possible changing circumstances;
- Manages time effectively.
- Expresses opinions, information and key points of an argument clearly;
- Handles contacts with diplomacy and tact;
- Communicates in a transparent and open way with internal and external contacts while complying with confidentiality requirements.
- Accepts and tackles demanding goals with enthusiasm;
- Keeps to agreements with others;
- Focuses on client needs;
- Takes responsibility for actions, projects and people;
- Monitors and maintains quality and productivity.
- The selected candidate will be subject to a Personnel Security Clearance (PSC) process in accordance with ICC policy. The PSC process will include but will not be limited to, verification of the information provided in the personal history form and a criminal record check.
- Applicants may check the status of vacancies on ICC E-Recruitment web-site.
- Post to be filled preferably by a national of a State Party to the ICC Statute, or of a State which has signed and is engaged in the ratification process or which is engaged in the accession process, but nationals from non-state parties may also be considered.
- In accordance with the Rome Statute, the ICC aims to achieve fair representation of women and men for all positions, representation of the principal legal systems of the world for legal positions, and equitable geographical representation for positions in the professional category.
- Applications from female candidates are particularly encouraged.
- The Court reserves the right not to make any appointment to the vacancy, to make an appointment at a lower grade, or to make an appointment with a modified job description.
- The ICC is willing to apply the “Inter-Organisation Mobility Accord” on a reciprocal basis.