Career Opportunities: IT Operations Officer NOA (826821)

.

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANIZATIONAL CONTEXT

These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ) and report to a more senior Information Technology (IT) Officer.
Job holders are likely to be working under the supervision of a more experienced staff member, receiving guidance and feedback on work performed. They actively contribute to the compilation, analysis, maintenance and reporting of IT data to maximise the effectiveness of IT services. They resolve daily issues and provide timely support to the design, development and usage of systems.

STANDARD MINIMUM QUALIFICATIONS

Education: Advanced university degree in Computer Science or other relevant field, or First University degree with additional years of related work experience or trainings/courses.
Language: International Professional: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese.

National Professional: Fluency (level C) in English language and the duty station’s language, if different.

JOB PURPOSE

To support the delivery of efficient and effective IT and Telecommunications (TC) services, contributing to sound, innovative solutions that enable staff to deliver food assistance to beneficiaries, in line with WFP’s strategy.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Support the budgeting, planning and deployment of IT and Telecommunications systems that are aligned with business needs, in accordance with WFP corporate standards.
2. Provide support to maintain IT and Telecommunications systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and supporting users to get maximum benefits from them.
3. Install and configure new computer hardware for improving and upgrading system performance; support any technology upgrades as required.
4. Provide data and documentation to support the procurement of TC/IT equipment and services at and in line with WFP rules and regulations.
5. Collate data and contribute to the preparation of accurate reports on IT/TC investments and costs, providing information to inform decision-making by stakeholders.
6. Develop technical skills and knowledge, and build awareness of industry developments.
7. Respond to queries from users, understanding and resolving issues, providing advice and ensuring IT policies, procedures, systems and tools are correctly applied to support them.
8. Guide junior staff, acting as a point of referral and supporting them with analysis and queries.
9. Support the capability building of staff through the organisation and/or review of training programs aimed at developing skills/knowledge in IT and TC.
10. Coordinate with other UN agencies in order to network, align activities and support possibilities of inter-agency collaboration in the field of IT and Telecommunications.
11. Interact effectively with colleagues and user groups to understand their needs and provide appropriate technical support.
12. Follow standard emergency preparedness and contingency planning practices to ensure WFP is able to maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis.
13. Follow operational plans and deliver resource requirements at the onset of an emergency.
14. Other as required.

LEADERSHIP FRAMEWORK

Lead by example and with integrity

Upholds WFP values, principles and standards:

Demonstrates the WFP values, principles, and standards.

Respect others and value diversity:

Values diversity using respectful and inclusive language, and encourages others to the same

Stay focused and calm under pressure:

Stays focused and calm when under pressure and encourages others to do the same

Demonstrate humility and willingness to learn:

Shows humility and a willingness to learn and share knowledge, frequently seeking and acting on feedback, and taking up opportunities to develop

Drives results and delivers on commitments

Delivers maximum impact results:

Is accountable for the delivery of results

Delegate tasks appropriately:

Delivers results against delegates task and seeks guidance and support where needed

Adapts readily to chance:

Responds readily to change adjusting work as needed

Foster inclusive and collaborative teamwork.

Practice inclusion and collaboration:

Promotes teamwork by sharing ideas and openly raising issues

Gives timely ad constructive feedback:

Supports development for others by giving timely and constructive feedback

Builds And shares new perspectives:

Listens attentively to others to capture, learn and build and share new perspectives

Applies strategic thinking.

Communicate and fulfill WFP's vision:

Fulfils WFP’s vision and is able to explain ow their objectives support the vision

Embraces curiosity and new ways of doing things:

Demonstrates curiosity and proposes new ways of doing things when relevant

Analyses and evaluate the data:

Gathers data and shares knowledge to inform team decision making

Consider the impact of decisions:

Implements decision and asks questions to understand the impact for wider objectives

Builds and maintains sustainable partnerships

Builds partnerships:

Builds partnerships by seeking out opportunities to work with other

Collaborate to deliver common objectives:

Collaborates with partners by sharing information and working together to deliver common goals

FUNCTIONAL CAPABILITIES

Capability Name	Description of the behaviour expected for the proficiency level
Governance, Strategy and Architecture	Shares knowledge of IT governance process and system architecture development with team and analyses current designs for improvements and enhancements while ensuring compliance with legislation and specifies any required changes.
Change Implementation, Project Management, Planning and Optimization	Utilises working knowledge of project and change management approaches to collect and analyse relevant data from multiple stakeholders to develop evidence-based business case for change.
Technical Expertise	Exhibits deep technical knowledge in area of expertise and actively transfers knowledge to strengthen the skill base across the function; considers the most appropriate use of technical resources to ensure skill development and optimization of resource allocation.
Service Management	Monitors and supervises maintenance and installation work against the established standards and protocols for service excellence and takes proper actions to correct inconsistencies and improve overall quality and customer satisfaction. Ensures that operational problems are identified and resolved.
Client Management	Applies thorough understanding of the business, customers, new IT technologies and techniques to implement improved solutions and define service levels, standards and the monitoring process for client service staff.
Procurement and Contract Management	Able to conduct a cost-benefit analysis of alternative technologies and vendor service level agreements to consolidate options and assess suitability.

OTHER SPECIFIC JOB REQUIREMENTS

This section is optional to describe additional responsibilities & knowledge required for the specific job.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Has assisted in the design and implementation of ITIL service management systems for handling customer requests.
• Has performed user support activities resulting in timely, high-quality delivery of services to user community, including the emergency operations user community.
• Has assisted with the specification, development, research and evaluation of client standards.

TERMS AND CONDITIONS

Position: IT Operations Officer

Number of openings: 1

Based in: Caracas, Venezuela

Type of contract: Fixed term

Level: NOA

Duration: 12 months

This position is only for Venezuelan citizens.

DEADLINE FOR APPLICATIONS

The deadline to apply for this position is May 18th, 2023.

.

WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

Please provide the information below
Job title:
Your friend’s email address:
Message:
Confirm you are not a robot: