Career Opportunities: Roster: Programme Policy Officer (Accountability to Affected Populations - AAP) NOA VA016-2023 (826677)

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WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

DEADLINE FOR APPLICATIONS

All applications should be received no later than 17 of May 2023

CONTRACT TYPE & LOCATION

Contract Type: Fixed Term 

Duty Station: Syria country office 

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetime. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. In 2020, WFP was awarded the Nobel Peace Prize for its efforts to fight hunger globally, including its work during the coronavirus pandemic.

In Syria, WFP provides food assistance to more than 4.6 million people each month. This includes families who require emergency assistance when affected by conflict and displacement and also those who need help to improve their nutrition and food security. WFP supports children across Syria with healthy meals and snacks at school, mothers with nutritious diets, and families and communities with sustainable livelihood projects.

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

This Vacancy is for the purpose of creating a roster of National Officers in the field of Accountability to Affected Populations (AAP). Successful candidates will be placed in a roster for a duration of two years and contacted upon need by WFP Syria. 

National Officers AAP provide support to policy and programme activities that effectively meet food assistance needs in full adherence of the safety and dignity of the people that are served. 

Under the direct supervision and guidance of the head of AAP Gender and Protection Officer, and the overall supervision of the head of Programme,  the AAP Programme and the Policy Officer will continue expanding and finetuning the above strategy and tools; further develop and implement beneficiary communication strategy and plans' support the coordination and ensure the alignment of the interagency AAP working. The AAP PPO will directly supervisor the national  the Helpline associate and help
 

KEY ACCOUNTABILITIES (not all-inclusive)

1.Maintain oversight over AAP activities, with special regard to the proper functioning of all the WFP and partners’ mechanisms
2.Ensure the country AAP activities are aligned with existing corporate standards and strategies and enable necessary course correction whenever needed
3.Develop/contribute to the country office standard operating procedures and AAP tools in line with corporate and global standards
4.Advise on formulation of AAP indicators within the joint planning and monitoring frameworks to enable measurement of performance against agreed metrics
5.Lead the CFM team in scaling up the WFP helpline capacity and establish call centres in areas not covered by the helpline 
6.Support in helpline CRM software adaptation and in preparation of operator training package, including the preparation of roll out plan, including communicating the new call centre number
7.Support the development and progressive implementation and monitoring of beneficiary information and communication strategies to enhance awareness of entitlements and of operational/programmatic changes
8.Capture lessons learnt from AAP activities and conduct perception surveys with all stakeholders on the effectiveness, efficiency and relevance of the different mechanisms and the community engagement approach, strategy, and implementation at regular intervals
9.Coordinate and provide technical support to AAP & M&E Associate in all the FOs
10.Support the assessment of priority learning needs related to AAP at different levels within the response (senior management, programme managers, FO staff, CP staff, helpline and helpdesk operators etc.) and develop appropriate awareness raising and skill building approaches
11.Build the knowledge on and commitment to AAP through supporting the design of different training and sensitization initiatives for WFP staff, Cooperating Partners and other partners, and beneficiaries
12.Identify opportunities to integrate AAP elements into existing training and tailor content to target the specific audiences
13.Share AAP experiences, lessons and plans with WFP staff to help coordinate internally and to collaborate on joint community engagement plans or training
14.Monitor and improve processes for referring feedback to relevant staff, including reporting back to the affected person or ‘closing the loop’
15.Co-lead the inter-agency AAP TWG and participate in agency planning processes and operationalization of collective AAP mechanisms; provide advisory and technical support and take on responsibilities to implement and advance the group’s working plan
16.Others as required

STANDARD MINIMUM QUALIFICATIONS

Education:

Advanced University degree in International Affairs, Economics, Nutrition/Health, Agriculture, Environmental Science, Social Sciences, Gender Studies or other field relevant to international development assistance, or First University Degree with two additional years of related work experience and/or trainings/courses.

Experience:

With an Advanced University Degree: At least 1 year of responsible post graduate relevant professional experience in a field related to protection, gender, accountability to affected population, and/or communication. Working in a humanitarian organization will be considered an added value.

With a First University Degree: At least 3 years of responsible post graduate relevant professional experience in a field related to protection, gender, accountability to affected population, and/or communication. Working in a humanitarian organization will be considered an added value.

• Has implemented AAP on humanitarian programmes and provided input into designing operations.
• Has provided input into policy discussions and decisions

Knowledge & Skills:

Understanding of WFP Programmes and Operations (desirable); basic understanding of humanitarian protection, sexual - and other forms of gender based violence, civil-military relations and other humanitarian policy issues, and their linkage with humanitarian assistance, strong analytical, writing and communication skills; knowledge and skills in training and facilitation; basic knowledge of UN system policies and functions of protection-mandated agencies; flexibility to travel on short notice and in challenging and difficult environments; team spirit and excellent interpersonal relations.

Language:

Fluency in both oral and written communication in Arabic and in English.

TERMS AND CONDITIONS

• Please upload your professional CV in English in PDF format making sure to include the following in terms of “Experience”:
  • Company/Organization name and scope of work of the organization
  • Exact Position Title
  • Contract type: part-time, full-time, volunteer, consultant, or freelancer
  • Start and End date of Employment for each position: From (dd/mm/yyyy) to (dd/mm/yyyy)
  • Responsibilities: To mention the main responsibilities that highlight your gained skills and experience
• A proof of your experience will be required in the final stage of recruitment.
• Only shortlisted candidates will be invited to the next stage of the selection process.
• Candidates must get an auto confirmation email once application is submitted.

HOW TO APPLY

Follow the links below to submit your application. If any of the links do not work by clicking on it, please copy and paste it in the browser address bar: 

Ensure that your VPN is connected before clicking on the link below.

Internal candidates: 

https://performancemanager5.successfactors.eu/sf/jobreq?jobId=826677&company=C0000168410P

External candidates:

https://router.job-listing.wfp.org/sfcareer/jobreqcareer?jobId=826677&company=C0000168410P

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Female applicants and qualified applicants  are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.